The Burning Question
by Erin Sistar
As travel agents, we get asked questions all day long. For me, I love it when my clients ask a lot of questions. I tell my clients “It’s never a bad time to talk” about their dream vacation. I’ve learned that there are no stupid or unimportant questions. If it’s important to you, then it’s important to me. If you, the client, are knowledgeable, then you will have a better vacation.
Even though there are no stupid questions, there are some really difficult questions to answer. The question I get asked the most is, “How much does a trip to Walt Disney World cost?” That’s like me asking you to go out and buy me a shirt. There are a lot of factors that go into that, and a lot goes into making that price. When do you want to go? How many people are going? Are there kids, and, if yes, how old are they? What type of resort would you like? Then there are tickets, dining plans, memory marker (pictures), and travel insurance to consider. There isn’t one simple answer. Like an onion, there are many layers to consider when figuring up that price. So the next time you ask your Wizards to ballpark you a price, please remember what decisions have to be made in order to figure up that price.
Now let me tell you a story. This is a true story, so I will change the names of the people involved. The Smith family was a brand new client that had been referred to me by the Jones family. When they called me, we had 8 months to plan their trip. They had older children who had gone to Disney World, but it had been years ago before magic bands and my Disney experience accounts. They wanted the trip to be perfect for their little one on their first trip. I spent hours answering emails and phone calls making sure the tiniest details ware taken care of for the length of their stay. Whenever I am taking care of all fastpasses and dining arrangements, I ask the family to log into their account to make sure they like what I’ve done, and that they know how to use the program.
Fast forward to their first day at the Magic Kingdom. My phone starts ringing off the hook with a very panicked mom. She had no idea how to use her my Disney experience account app on her phone. She never looked at it before that morning. She never checked to see what I had done or asked me to walk her through the process. After 15 minutes of back and forth, she was finally able to see her fastpasses.
The moral of the story is simple: If you are going to take the time to ask us all these questions, then please take the time to really listen to the answers. We know more than anyone how stressful and crazy a vacation can be when you aren’t prepared. We want your trip to be stress free. We want you to enjoy the people around you ,and build beautiful memories. However, when we say “Please pull up your account to make sure you that understand the program,” we mean it. I hope you have enjoyed my little story. Please note that the Vacation Wizards love and value every client we have the pleasure of working with and building a relationship that we hope will last for years. No matter what your question is, our promise is to give you the best answer and advice as quickly as possible.
Remember Friends don’t let Friends book alone. Call your favorite Vacation Wizard today.